Her customer support expectations are sky excessive.
An influencer is accusing American Airways of stiffing the invoice of her hefty resort and ticket prices after the airline reportedly delayed, canceled and rebooked her flight quite a lot of occasions.
Gianna Pennacchio was flying on American from New York’s La Guardia to Miami this week, however as a substitute suffered journey mishaps leading to a first-class headache.
On TikTok, the 27-year-old claimed that, after allegedly spending an estimated $600 additional on lodging and tickets as a result of inconvenience, American Airways solely supplied her a $25 voucher for her troubles.
“This positively put a foul style in my mouth with regards to flying AA,” the content material creator advised The Publish by way of electronic mail.
She stated she “would count on any airline to provide you some form of resort reimbursement if they’re pushing your unique flight over 24 hours” later.
“I can be extra conscious subsequent time of which airline I select to fly with,” she added. “Customer support seems like a factor of the previous, and experiences like this actually drive that house.”
The content material creator’s journey troubles coincided with a nationwide airline debacle, as lots of of flights have been canceled and hundreds delayed forward of the Fourth of July weekend.
Pennacchio, who boasts 51,000 followers on TikTok, detailed her tumultuous expertise in a viral video, which has racked up greater than 288,000 views because it was posted Tuesday.
“I acquired delayed, delayed, delayed, canceled, after which pushed to the following flight, delayed, delayed, delayed, canceled,” the influencer stated within the clip.
The airline allegedly supplied her a next-day flight for 7:30 p.m., however as a result of she was required at work that morning, she wanted to be house earlier than then.
“I needed to get a resort as a result of what else am I alleged to do, like, lay on the airport ground?” Pennacchio continued.
She advised The Publish that she spent $302 on a one-night keep on the LaGuardia Airport Marriott and an extra $313 on the brand new Delta flight house. She stated American Airways later refunded her $128 for the unique ticket.
In her video, Pennacchio claimed she emailed the airline with a receipt of her bills “not anticipating reimbursement,” however inquiring about it anyway.
In response, the airline allegedly despatched her an electronic mail relating to her “inconvenience” and promising a visit credit score.
“That’s nice,” she admitted. “I used to be anticipating nothing, I acquired slightly one thing.”
Then, she revealed the reimbursement. American Airways allegedly despatched her a $25 voucher.
“You’re kidding me,” she exclaimed in disbelief on the finish of the clip.
Based on American Airways coverage, the corporate will present a voucher for an permitted resort or reimbursement for “cheap resort prices” within the occasion of in a single day delays or cancellations brought on by the airline.
The Publish has reached out to American Airways for remark.
Pennacchio claimed her unique criticism on TikTok was found by an American Airways worker.
“They referred to as to apologize and let me know that primarily based on key phrases utilized in my criticism for reimbursement, an automatic system will ship out what they deem a essential reimbursement. Mine occurred to be a $25 voucher,” she advised The Publish.
“They didn’t provide me any form of compensation over the cellphone, simply apologies.”
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