An American couple revealed they have been charged almost $30,000 for an Uber experience in Costa Rica that ought to have been $55.
TikTok consumer @dominique.xo.xo, recognized solely as Dominique, observed the cost from a visit along with her husband, Douglas Ordonez.
Ordonez took to Twitter and posted a screenshot of the transaction on June 29. He tweeted, “Uber charged me $29,994 USD for a Uber experience in Costa Rica.
“They didn’t convert that into the Costa Rican forex $54 USD. Altura credit score union allowed this cost to course of and Uber just isn’t complying. Now I’m in Guatemala with a unfavorable stability on my 5 12 months anniversary.”
The ride-share app responded to Ordonez’s tweet, “Hey Douglas – so sorry about this example! We’ve a specialised staff wanting into this and we’ll be in contact asap.”
Nonetheless, the couple stated they waited greater than 24 hours for the Uber staff to get again to them.
The Submit reached out to Altura Credit score Union for remark.
Whereas the couple continued to attend for a response, Dominique posted her clip on TikTok concerning the incident the subsequent day.
Dominique’s video — stuffed with screengrabs of her transactions and communications with Uber and Altura — captured the eye of greater than 5 million individuals. It has the caption, “@Uber charged me $29,994 for a single experience! Appropriate conversion ought to have been $54, however was charged 600% extra.”
She stated, “I at all times use my bank card for worldwide fees. Sadly, I used to be dashing & didn’t notice my debit card was connected to my @Uber account.”
Uber was alleged to cost the couple 29,994 Costa Rican colones, which ought to have been transformed to $55.32.
The Submit reached out to Dominique and Douglas Ordonez for remark.
Dominique claimed that she and her associate repeatedly reached out to Uber and Altura for a number of days.
“[Uber] replied w/’Don’t worry,’ however didn’t present any additional help. I can’t discover a customer support quantity wherever. They’ve ignored my messages & I’ve solely obtained pre-generated messages,” she wrote. “[Altura Credit Union] stated there’s nothing they’ll do about it for the time being as I’ve to attend one other 4 days for the quantity to probably convert to the right amount.”
In a follow-up video, Dominique stated, “Mainly [the bank] informed me that it was my fault as a result of I put a journey discover on my card, and due to that the cost was capable of bypass all the safety measures, all the insurance policies that have been in place.”
The couple stated they might not entry their funds whereas being overseas and needed to watch for the financial institution to resolve the problem earlier than resuming their trip.
“Rapidly the cost was fastened. The cost was reversed. I ended up getting all my a refund,” she stated.
Uber informed The Submit, “Ms. Ordonez factors out in subsequent posts on Twitter and TikTok, the problem has been resolved along with her financial institution.”
As soon as Dominique obtained all her funds, Altura despatched an apology e-mail relating to the conversion mix-up.
“Can not imagine they allowed a cost of this quantity to course of. Failed safety measures & negligence,” she stated.
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